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QUALITY MANAGEMENT SYSTEMS Single discipline educational activity
Course Sheet Academic Year of enrolment:
Professor and Collaborators:
Hours of classroom activity:
Prerequisites:
There is no prerequisite for this course.
Objectives Contents Definition and evolution of the concept of quality. Historical evolution of the main models of quality management. The great theoreticians of quality. Customer satisfaction. The management of the continuous improvement activity. The process-related approach. Quality in services. The Quality Management System and certification standards. The QFD (Quality Function Deployment). Integration of quality, environment and safety. The quality of human capital.
Extended Syllabus Modulo A - 6 CFU
Recommended Bibliography Methods of Provision Teaching Methods Lectures (of 2 hours, following the academic calendar) and active teaching methods: assignments, group and individual working, seminars held by experts, etc. Attendance is optional but recommended. The final exam will be the same both for attendees and not.
Evaluation methods Verification of learning:
The preparation of the students will be verified via a written exam consisting of open questions with a predefined response space. The total points (max 30) will be subdivided based on the questions that are presented in the test for their importance and extension. The duration of the written test is 20 minutes. An oral exam is also scheduled in order to complete the exam.
Contacts/More Information Phone number: 085 4537940 e-mail: l.petti@unich.it Office days and hours: Wednesdays 9:00-11:00; Thursdays 11:00-13:00
