Educational goals
The aim of the course is to study the rules governing quality management and the methods of implementation of the Quality System, taking into account safety and compliance in general
of products and services. Examples are companies that pursue, by controlling all levels of the process, the satisfaction of consumer needs, taking into account costs and company efficiency.
Expected learning outcomes
KNOWLEDGE
At the end of the course, students will have the knowledge tools to:
- Know the historical evolution of the concept of quality;
- Deepen the study of quality management and certification systems.
ABILITY TO APPLY KNOWLEDGE AND UNDERSTANDING
At the end of the course students will be able to:
- Describe and detail the quality manuals and tools used in customer satisfaction.
COMMUNICATION SKILLS
At the end of the course students will have acquired the following skills
communicative:
- know how to use economic language appropriately
- present and rigorously discuss the technical-economic relationships
related to the topics studied.