CORPORATE STRATEGY, STRATEGIC MANAGEMENT, STRATEGIC PLANNING
1.1. Strategic planning and surroundings
1.2. Strategy, strategic management, strategic planning, strategic plan
1.3. The strategic plan of TEL
1.4. The overall strategy formulation-planning-management control (SP&C) cycle
ANALYTICAL TOOLS FOR STRATEGY FORMULATION AND STRATEGIC PLANNING
2.1. « Rationalistic » and « behavioristic » approach to strategic planning
2.2. Distinction between strategy formulation and its execution
2.3. Conceptual tools for strategy formulation and strategic planning
STRATEGIC MAP AND SYSTEM OF INDICATORS: THE TRAIT D'UNION BETWEEN INTENTIONS AND STRATEGIC ACTIONS
3.1. Strategy explanation
3.2. The strategic map and the business model
3.3. Owners or financial perspective
3.3.1. Accounting model
3.3.2. Economic value model
3.4. The customer satisfaction perspective
3.5. The process excellence perspective
3.6. The organizational development perspective
3.7. Focusing needs within the strategic map
3.8. Result indicators
3.8.1. General Principles of Choice of Indicators
3.8.2. Types of indicators for each perspective
3.8.2.1. Shareholder perspective indicators
3.8.2.2. Customer satisfaction perspective indicators
3.8.2.3. Process excellence perspective indicators
3.8.2.4. Organizational development Perspective indicators
3.9. Critical Risk Factors (CRF)
3.10. Strategic map and result in indicators at the global company or "corporate" level
3.11. The strategic map and the system of indicators in companies and public administrations
3.12. The strategic map and the system of indicators in a public health company
3.13. The strategic map and the system of indicators in a public university
THE STRATEGIC PLANNING PROCESS AND THE BUSINESS PLAN
4.1. The heart of the business plan: strategic actions
4.2. The projects or programs implementing strategic initiatives
4.3. The determination of the results expected from the plan: revenues, costs, and capital requirements of the core business
4.3.1. The sales revenue generation model
4.3.2. The resource requirement and cost generation model for operational management and related investments
4.3.3. The resource requirement and cost and investment generation model for new projects
4.4. The determination of the results expected from the plan: revenues, costs, and capital requirements of the extra-core business
4.5. The business plan of an asset management company
THE ALIGNMENT OF RESPONSIBILITY CENTERS ON THE STRATEGY
5.1. Strategic map and organizational map
5.2. The Centers for Economic Responsibility model
5.3. The model of the Parameters-Objective of the Responsibility Centers
5.4. The model of the Strategic Map of the Responsibility Centers
5.5. Operational mechanisms to strengthen the alignment of Responsibility Centers with corporate strategy
5.6. Operational mechanisms integrated into companies and public administrations
5.7. Some relevant measurement and evaluation problems of the CoR
COMPANY CASES OF STRATEGIC MAP AND SYSTEM OF INDICATORS
6.1. The business cases analyzed: general information
6.2 BSC and reward system
6.2 Information systems supporting Terna's BSC system
6.3.1 The directional control system
6.3.2 BSC in Planning and control system
6.3.3. Corporate competitive strategy
6.3.4 The Book Enterprise strategy map
6.3.5 Identification of company-level KPIs differentiated by perspective
6.3.6 BSC and budget
6.3.7 BSC and final balance
6.3.8 BSC and MBO at the management level
6.3.9 Intervention in the information system
6.3.10 Evaluation of BSC experience in Book Enterprise
THE SP&C INTEGRATED CYCLE AND THE CRITICAL ASPECTS OF STRATEGIC MAPS AND INDICATOR SYSTEMS
7.1. The link between strategy and budgeting/reporting
7.2. Budgeting risks: the « strategic management » budget
7.3. The risks concerning budgeting: the rigidity of the budget
7.4. Risks related to reporting: the reporting of the correct implementation of the strategy
7.5. Risks concerning reporting: monitoring the validity of the existing strategy
7.6. Criticalities and problems inherent in strategic maps and balanced systems of indicators