Business strategy: basic concepts, decision-making levels (CORPORATE STRATEGY, BUSINESS STRATEGY, OPERATIONS), competitive advantage and competitive strategies, the value chain model
The strategic analysis: environment (PESTEL, SWOT), industry and competitors (5 FORCES, COMPETITORS), internal analysis
The evolution of the sector: lifecycle model,
The growth strategies (Ansoff matrix), integration strategies and diversification
The multibusiness companies (diversification strategy, portfolio matrix)
Customer experience strategy, mass customization and operational leadership